POP and IMAP Email Settings

Whether you plan to setup a email account on a mobile? device (phone, iPod, iPad, etc..) or a computer (Outlook, Thunderbird, Mail.app, etc..)  these common settings will get you going in no time.

IMAP or POP3?

For mobile devices and mail applications that will be sharing (access from more than one device) We recommend using IMAP.

IMAP
This mode stores mail on the server in folders.  This makes the mail accessible from multiple devices at the same time.  The INBOX/OUTBOX/SENT/etc.. will look the same on all devices as well as webmail.  IMAP uses incoming port 143 (non-SSL).

POP3
This mode downloads the email, unless explicitly told not to, into the device or application checking the mail.  This effectively removes the mail off our servers and stores it on your computer.  If your computer crashes or the hard drive fails, you can potentially loose your email.  POP3 uses incoming port 110 (non-SSL).

SMTP (outgoing mail server)
This will be your domain name.  If your domain was canvashost.com then your SMTP server will be canvashost.com.  (Replace canvashost.com, with YOUR domain name).  The standard port for SMTP is 25 (Non-SSL).  Most broadband providers block this port, so we allow connection on port 26.  If you have issues sending mail from your home or office, try switching this port to 26.

INCOMING MAIL SERVER
This will be your domain name.  If your domain was canvashost.com then your incoming mail server will be canvashost.com.  (Replace canvashost.com, with YOUR domain name).  Depending on whether you are using IMAP or POP3, the port setting will be different.  (See above for port numbers.)

OUTGOING MAIL SERVER
This will be your domain name.  If your domain was canvashost.com then your outgoing mail server will be canvashost.com.  (Replace canvashost.com, with YOUR domain name).  Depending on whether you are using IMAP or POP3, the port setting will be different.  (See above for port numbers.)

USERNAME AND PASSWORD
The username for the email account will be the FULL EMAIL ADDRESS, including the @.  If your email account you are setting up is foo@canvashost.com, then the username is going to be foo@canvashost.com. (replace foo@canvashost.com with your proper email account)  The password is the one you have set when you created your email in cPanel for your account.  Support will never know what this password is and support has no way of recovering this password.  The password can be reset from inside of your cPanel account.

SERVER REQUIRES AUTHENTICATION?
This setting signifiies you need to provide your username and password whenever you connect to your mail account and send or receive email. This should be set to “yes”.
If your email program gives space to reenter your user name and password, even if it says “Optional”, please reenter that information.

IMAP PATH PREFIX
If you are using IMAP, this field may be displayed in your email settings. Please type “INBOX” into that field.

SSL
If you desire to use SSL for incoming/outgoing mail, there are a few changes.  For the incoming and outgoing server name, use the hostname of the server your account is on.  This can be found inside the welcome email that is sent out.  Most users will not need to use SSL for email. If you use SSL, please note the following port numbers for incoming/outgoing and related settings:
Incoming Port: 993
Outgoing Port: 465
Security/Encryption: SSL/TLS
Authentication Method: Password

These settings listed above work for both mobile devices as well as email applications.