How do I change my Support System password?

Our Support system permits you to log in using the email address and support password you entered at the time you originally signed up for service. This is not the same login information as you may have entered for a Web hosting plan.

If you lost or can’t remember your password and need to reset your password for any reason, simply go to the login screen for our Support system and follow these steps:

1. Located in the support login box is a “Forgot Password?“. Click that link.

2. The next screen will present a form asking you to enter your email address. You will then be sent an email containing a password-reset link. You need to click on that link (or if linking is disabled in your inbox, copy and paste that link into a new browser window address bar). This triggers an additional email to be sent to you with the new password. The link will expire in two (2) hours, so please look for the email and click on it promptly.

3. After this, your password has been reset. The next time you log into our support system, you will need to remember to use the primary email address for the username field, and the new password for the password field. Please note, this is NOT the same as any cPanel username/password combinations.

 

If you want to change your password and you know your old one. You can log into our Support system and go to

Billing > Manage Credit Card

Go to Change Password Tab and proceed with instructions.