Configure Email for Thunderbird

When configuring an email account, Thunderbird will often be able to do most of the configuration automatically. (See Automatic Account Configuration for more information.) However, you will need to manually configure your account if your email provider is not listed in Thunderbird’s automatic configuration database, or if you have a non-standard email configuration. This page will show you the basic settings you need to send and receive emails.

The information needed for setting up your email after creating your email address in cPanel through your Canvas Dreams Account is: 

Incoming Mail Server Name: mail.(yourdomain).com
Or, for SSL:  (server) -this is the server where your canvas dreams account resides (i.e.

Outgoing Mail Server: mail.(yourdomain).com

  • Server requires authentication
  • Use Port 25 or 26

For IMAP Configurations:

  • Server requires authentication
  • Use Port 143

For POP Configurations:

  • Server requires authentication
  • Use Port 110

Using SSL: (You will need to use the hostname of the server where your canvas dreams account resides i.e.

  • Server requires authentication
  • Use Port 465

Mail Server User Name: (your mail name)+(your domain)

  • Your User Name: Instead of entering your email address using the “@” sign, replace the “@” sign with the “+” sign.

First, open the Account Settings (Tools | Account Settings). Each email or newsgroup account that has already been configured is listed on the left side of the Account Settings dialog. These accounts correspond to the top-level folders displayed in the “All Folders” list.

Click the Account Actions button and select Add Mail Account.

Enter your email account details and press Continue. Thunderbird will try to determine your account settings based on the domain portion of your email address (that is, the portion after the “@” symbol). Press the Stop button to abort the lookup, then edit the server names, port and IMAP/POP, and then press Manual Configuration to manually set up the the account. Note that it’s important that you set server names, port and IMAP/POP before clicking Manual Config. (Alternatively, you can allow the lookup to gather default account details and then manually change the settings later.)

Configure the outgoing server

Multiple email accounts can use the same outgoing SMTP server. Therefore, SMTP servers are created separately from email accounts. In the Account Settings dialog, in the left pane, select Outgoing Server (SMTP) from the bottom of the list. There may be an entry in the resulting list that was created when you entered your account details. Either edit that entry or add a new entry.

NOTE: in the example above the @ sign is used. When you enter your User Name, use the format (email name)+(your domain). Don’t use the @ symbol in your User Name.
After saving the information about the new outgoing server, select your new email account from the list. In the Outgoing Server (SMTP) field, select the SMTP server from the drop-down list. Other items on the page were automatically created when you entered the account details – alter and extend as necessary.
Click on the Server Settings option under your new account. Make sure the entries in the following fields correspond to the settings given to you by your email provider:

After saving these changes you should be able to send and receive emails. Other aspects of account configuration are optional and self-explanatory.

Issues you may encounter:
Using “mail.(yourdomain).com” sometimes does not exist or points someplace else. However if we host your domain, then “(yourdomain).com” will always point to our servers. We have ran into a few instances where “mail.” did not work or have a DNS entry for some reason.