Using BoxTrapper – Add Canvas Host to the Ignore List

If you plan on using BoxTrapper, please remember to add the following line to the Ignore List:

from .+\@canvasdreams\.com

This will prevent graylisting replies being sent back to Canvas Host in response to server announcements or support ticket followups.

If you do not add the setting above to your Ignore List, an endless loop of email > reply > email > reply will ensue, causing considerable disruption for our Support Staff as we will have to go into your BoxTrapper account and manually make the adjustment.

Thank you for your understanding!